Expected Behaviour Policy for Patients
In an effort to provide a safe and healthy environment for staff, visitors, patients and their families, Glen Iris Medical Group expects visitors, patients and accompanying family members to refrain from unacceptable behaviours that are disruptive or pose a threat to the rights or safety of other patients and staff.
Glen Iris Medical Group is committed to providing high-quality care to our patients. The relationship between the patients and those working in the practice is important and is a two-way process. Therefore, in order to protect both the staff and other patients, we have a zero-tolerance policy and respectfully point out that the following inappropriate behaviour will not be tolerated:
- Speaking in a way that is rude or disrespectful
- Offensive language, verbal abuse, swearing or psychological abuse
- Remarks of a racial, sexual or personally derogatory nature
- Offensive, threatening or aggressive gestures or actions
- Invasion of personal space
- Physical assault, including unsuccessful contact
- Sexual harassment or sexual assault
- Non-compliance to the policies, procedures and legislative requirements of the practice and our doctors
- Loud and intrusive conversation or other noise including playing music on devices
- Talking on mobile phones in the waiting room or during the doctor/patient consultation
- Damage to practice property or that of other patients
- Theft of practice property or that of other patients
- Reckless behaviour that could result in harm to others
- Inappropriate behaviour involving alcohol or substance misuse
- Smoking or drinking alcohol on the premises
- Discussing medical practice staff on social media forums
- Taking photos or videos of practice staff or the practice setting without permission from the practice
Where such behaviour is observed, we reserve the right to withdraw patient treatment and direct the removal of those involved from the premises. If staff feel threatened verbally or physically, the police will be called.
A patient displaying any of the above behaviours may be removed from our patient list resulting in termination of the doctor/patient relationship.
